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June 2018

Practice manager checking accounts

GPs’ complaints upheld as report slams Capita service

By | Medical Accounting | 475 Comments

Primary care providers who are frustrated by the ongoing failures in Capita’s support service have had their complaints acknowledged in a damning report by the National Audit Office.

It says the problems arising from the £330m contract have put services and potentially patients at serious risk. It blames Capita for underestimating the task and the impact of losing local knowledge by closing sites, and NHS England for failing to fully assess the risk of outsourcing and put proper performance measures in place.
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